Hospitality Integrity Audits

Stryker Investigation Services Inc. One solution for all your investigative services since 2000 San Francisco (800) 733-1950

At Stryker Investigations our team of professional investigators regularly conduct hospitality integrity audits, employee integrity checks for theft, fraud, cash handling, policy violations, embezzlement or other employee wrongdoing. We work closely with our clients to document the evidence of employee theft and determine their exposure, and identify an appropriate remedy, reduce costs and collateral damage, retain customers, restore investor confidence, and avoid any civil liabilities.

Customer service is the most important thing your business must get right. The customer experience is an integral part of customer relationship management and exceptional customer experience increase will increase profitability. Increasing customer loyalty, retention, and advocacy is the key to increasing profitability which is determined by the experiences your customers have with your brand and employees.  Your employees are the face of the company, and the customer experience will define whether or not you are truly exceptional and sustainably profitable. 

As we all know, one bad experience can make a customer turn away from a company for life. What’s even worse, there is a high probability that disgruntled customer will tell others about their negative experiences, post negative reviews online for the entire world to see and damaged the company’s reputation. Nowadays your brand’s reputation is incredibly valuable, and you want to an active effort to create a positive experience.  Especially with the internet taking notice of negative comments, your reputation is the first thing to take a hit when you have an extended streak of lousy customer service. A whopping 79% of U.S. adult Internet users check online reviews before they make a purchase or visit a business, according to a survey by YouGov.com. As Warren Buffet said, “It takes 20 years to build a reputation and five minutes to ruin it.

The travel and hospitality industry is facing a variety of potential risks, including employee theft of guest’s belongings, disgruntled employees, environmental, social and economic. In a hotel, taking care of your guests doesn’t only mean giving them quality service, but also ensuring that their safety and well-being is prioritized. Any issues with the management of confidential customer information, food, water, air contamination or infrastructure can negatively affect your company and operations. Bad customer service has adverse side effects in all areas of business. If your company develops a bad reputation, your top performers may also jump ship when they realize things are going south, because your best employees are forced to pick up the slack for bad employees. In the hospitality industry, we are always interacting, whether it’s with co-workers, guests, or vendors.

Integrity is a fundamental value that your clients and their customers immediately recognize. It is the foundation on which Stryker builds relationships, establish trust, and sustain effective interpersonal relationships with co-workers, friends, and business clients. Principal Investigator

Assessments of your Hotel’s Vendor, Employee, and Hospitality Services with Stryker’s Customized Integrity Audit – Can Include;

Employee theft ranges from pilfering merchandise off the shelves to stealing trade secrets from your computers. No matter what the form of theft or fraud, it affects your bottom line in one way or another. And yet employers who attempt to terminate or prosecute an offending employee are faced with pitfalls that could make them defendants in a wrongful termination lawsuit, among other unwanted situations. Bad employees are a serious threat to the overall operations, bottom line, and the employer risks liability for the conduct of the employee’s acts. Identify bad employees before they become a problem. Get an honest assessment of your customer experience, identify potential pitfalls, use our inside information to identify the problems and ultimately fix it before the situation escalates. We provide onsite audits with a comprehensive review of Cash Handling internal compliance with procedures for hotel departments.